What Should a Mobile Mechanic Website Include?

Mobile repair sells convenience, but only for certain jobs. Customers don't know which ones. The clearer you are about what's possible in a driveway or parking lot, the fewer wasted trips and disappointed calls you'll have.

Your service radius, specifically

Name the towns or the radius from a landmark, and say if there's a trip charge past a point. This is the first thing a stranded or busy customer checks, so put it high on the page. See should my website show my service area.

Jobs you do on site

• •Common maintenance: oil, filters, fluids, brakes, batteries, alternators, starters.
• •Diagnostics — say whether you can pull and interpret codes on site.
• •Pre-purchase inspections, if you do them.
• •Fleet or commercial work, if that's part of your business.
• •Which vehicle types you service — and any you don't, like diesel, heavy duty, or EVs.

And the jobs you don't

This is the section customers never find elsewhere, and it builds trust immediately. Internal engine and transmission work, anything needing a lift or a press, alignments, tire mounting, major exhaust work — whatever you can't reasonably do curbside. Saying "that one needs a shop, and here's what I'd tell you to ask them" makes you the honest mechanic before you've met.

Roadside and after-hours — only if true

Roadside and emergency availability is a real selling point, so claim it only if you'll answer. If you work weekdays with occasional evenings, say that. An unanswered 24/7 promise is worse than clear hours. See should I show business hours and should my website state a response time.

What the request should ask

• •Year, make, and model — and engine or trim if you need it.
• •What the vehicle is doing: symptoms, noises, warning lights, or the specific service they want.
• •Where it's located, and whether it runs or needs to be worked on where it sits.
• •Whether it's parked somewhere you can work — driveway, lot, street, garage.
• •Whether it's urgent or schedulable.
• •Phone number, because vehicle problems are phone conversations.

Photos and short videos are underrated here — a picture of a leak or a dash light, or a clip of a noise, often tells you what to bring. See can customers upload photos through my website.

Be honest about scheduling limits

You're one van with drive time between jobs, so instant self-booking often doesn't fit — the customer needs a window, not a 2:15 slot, and parts availability changes everything. Request-a-time works better: they say when they're free, you confirm a window once you've checked the part. If you do want real scheduling, it depends on your calendar and booking tool — see can customers book appointments through my website.

Pricing and parts

Explain how you charge — diagnostic fee, labor rate, trip charge — and whether you supply parts or install customer-supplied parts. That last one causes more friction than any other topic in mobile repair, so put your policy in writing. See should I put prices on my website.

If you want, send me what you have — your service list, radius, and rates is enough.